Some officials, like in Oyster Bay, said that the changes must be made immediately. The head of the LIRR Commuters' Council said things were a bit smoother Monday, but added that it's obvious that the train schedules will need to be revamped again. But despite more trains, more train cars and customer service reps patrolling platforms, there was still a lot of room for improvement, riders said. Brooklyn shuttle trains were kept standing by for transferring passengers. While there were some signs of improvement on Monday as a result of the changes, there were still many describing overcrowded trains, longer travel times and more train transfers. "These changes are steps toward ensuring a better experience going forward while continuing to run more overall service to more NYC terminals than the LIRR ever has before." We will continue to monitor ridership trends and loading conditions and make adjustments as necessary." "We had said we were looking at every train and every line to assess where customers were not getting the level of service they and we expect," Rinaldi said Sunday. Passengers described crowded platforms and trains, as well as track confusion as they try to transfer, as the LIRR's growing pains with the opening of Grand Central Madison continued. She said data shows LIRR riders saved a combined total of 38,051 commute hours on the East Side compared with travel time using Penn Station during peak periods last week despite the debut headaches and the agency will continue to assess capacity and ridership going forward. Rinaldi says that's always been the plan.
Hochul also ordered the MTA to keep monitoring the situation in real-time to determine whether other schedule changes might be needed. The Democratic governor also called for enhanced communication and a more comprehensive customer service experience at the Jamaica station, where passengers described an epic nightmare - one involving three track changes and people racing up and down escalators to get to where they needed to be - last Thursday night. She wants more rush hour service to Brooklyn, more cars on trains serving Penn Station to alleviate overcrowding - and more cars on all trains that exceeded capacity last week. Kathy Hochul also directed the MTA to modify service to improve the commuter experience. Monday's changes (scroll down for a complete breakdown) are meant to adapt quickly to the commute reality. Get Tri-state area news and weather forecasts to your inbox.
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